Job Title: SOC Manager
Location : Kuala Lumpur, Malaysia, On-Site
Job ID : R-8097
#ECGS
EC-Council is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security
professionals globally that have influenced the cyber security mindset of countless organizations worldwide.
Position Overview:
We are seeking SOC Manager that is responsible for leading and overseeing the day-to-day SOC operations, managing SOC teams and client engagements, ensuring SLA/KPI compliance, and driving continuous improvement. The role provides strategic and operational leadership across people, processes, technology, security operations, incident management, client delivery, and governance, while ensuring high-quality SOC services and client satisfaction.
Key Responsibilities:
- Responsible over the day-to-day Security Operations Center (“SOC”) operations
- Responsible to manage a group of Security Analyst from L1 to L3 positions and Security Engineers of the SOC, Reporting team – managing their career, performance, training, and coaching
- Responsible over entire Incident, Change, and Request management of the SOC
- Monitor and report on progress in completing projects and deliverables
- Responsible over Process Improvement of the SOC and ensuring Monthly SLA is met, Monthly KPIs are met, Monthly reports are delivered on time
- Leverage your experience and knowledge of security monitoring, incident response, threat intelligence, threat hunting, vulnerability management, and/or security engineering to assess and develop security operations capabilities across people, process, and technology
- Develop and refine security operations policies, standards, guidelines, processes, plans, playbooks, runbooks, procedures, and other documents based on SOC and client needs
- Ensuring daily operations are running smooth and in order, all processes are followed, shift rosters are in place, reports are generated on time, documentations are available and created and up to date
- Provide guidance and advice regarding the governance, performance, and management of security operations
- Innovate on behalf of customers and ensure the clients are happy with the SOC services
- Lead pre and post sales meetings and presentations with the clients
- Manage the delivery engagements against established schedules and budgets, coordinating with assigned resources and delivery partners
- Mentor and motivate team members to provide outstanding client service
- Oversee hiring, training, and evaluating SOC staff
- Assisting other teams such as Pre-Sales Team for SOC related initiatives or tenders
- Supporting the organization’s ISO27001 and CREST initiatives, focusing on the SOC and involvement in internal and external audits relating to SOC
- And, other tasks which is required to be fulfilled as instructed by SOC Director as part of SOC continuous improvement and projects.
Objectives
1. Continuous SOC Improvement
2. SOC Performance Monitoring
3. Customer Satisfaction
4. Effective Team Management
Key Performance Indicators
1. SOC Performance (Operational stability, Group SLA, and Group Metrics achievements)
2. SOC Continuous Improvements
3. Effective Team Management
4. Customer Satisfaction
5. Knowledge Improvement
Required Skills and Qualifications:
- Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field.
- 6–8 years of experience in SOC, cybersecurity operations, incident response, or security engineering, including team management.
- Strong knowledge of SIEM, incident response, threat intelligence, threat hunting, vulnerability management, and security monitoring.
- Proven experience in SOC operations, SLA/KPI management, service delivery, client management, and continuous improvement.
- Strong leadership, communication, problem-solving, and stakeholder management skills; relevant certifications such as CISSP, CISM, CEH, GIAC, or ITIL are an advantage.
Additional Information:
EC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate.
EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at ecchr@eccouncil.org and let us know how we can assist.
To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work.
If, as part of the recruitment process, you are required to complete or submit any form of work, project, case study, or assignment, please note that such material will be considered the exclusive property of EC-Council. By submitting such work, you acknowledge that EC-Council retains all rights, title, and interest in the submitted content, including any intellectual property contained therein.
Candidates further waive any intellectual property or moral rights in such submissions, confirm that the work is original and free of third-party infringement, and acknowledge that it is provided solely for evaluation purposes, with no ownership or other rights retained.
Our Privacy Policy outlines how we collect, use, store, and protect your personal data during the recruitment process. This may include information such as your name, contact details, employment history, qualifications, and any other details you provide as part of your application. All data is handled in compliance with applicable data protection and privacy regulations.
EC-Council | Cyber Security Courses Online | Cybersecurity Training
Enroll in the best cyber security courses online by EC-Council. Boost your career with one of the top cybersecurity training programs. Get certified now!* Assist in monitoring and analysing cyber threat intelligence data from various sources.
